Precision Auditing for Hospitality
Our mystery diners aren't just customers; they are trained evaluators using our proprietary 50-point inspection framework.
Service Compliance
Ensure your staff are following standard operating procedures, from greeting to upsell attempts.
Customer Journey
Map the emotional journey of your guests. Identify friction points that cause negative reviews.
Franchise Benchmarking
Compare performance across multiple locations. Identify top performers and training needs.
The "Reimburse-to-Unlock" System
We've simplified the mystery dining process. No complex contracts, just transparent, pay-as-you-go insights.
1
Book & Pre-Pay Service Fee
Select your package and schedule your visit online.
2
We Visit Anonymously
Our evaluator dines at your venue during your specified time slot.
3
Reimburse Meal Cost
We upload the receipt. You reimburse the meal cost securely.
4
Unlock Full Report
The detailed 50-point analysis is instantly released to your dashboard.
Simple, Transparent Pricing
Choose the package that fits your growth stage. All plans include our comprehensive 50-point report.
Single Insight
Perfect for a one-off health check.
$299 / visit
MOST POPULAR
Growth Pack
Monthly tracking for serious improvement.
$799 / 3 visits
* Meal costs are reimbursed separately upon receipt upload. Prices exclude GST.
Frequently Asked Questions
Everything you need to know about our mystery dining evaluation service.
Got a Question?
We typically respond within 48 hours