Sample Evaluation Report

This is an example of the detailed 50-point inspection report you will receive after each visit.

Venue

The Royal Pug

Collingwood, VIC

Visit Date

Friday, 12 Jan 2024

7:30 PM - 9:15 PM (Peak)

Evaluator

Diner #842

Level 3 Senior Evaluator

Overall Score

82%

1. Arrival & Greeting

Score: 9/10

Was the exterior clean and well-lit?

Yes. Signage was clearly visible and entrance area was free of debris.

Were you greeted within 30 seconds of entry?

Yes. Host greeted us immediately with a smile.

Did the host confirm your reservation details?

Partially. Host asked for name but did not confirm the special request for a quiet table.

"The initial welcome was warm and professional, setting a great tone. However, the specific seating request made during booking seemed to be overlooked initially."

2. Service & Product Knowledge

Score: 7/10

Did the server introduce themselves?

Yes. Server 'James' introduced himself after seating.

Did the server offer a specific drink recommendation?

No. Server only asked "What can I get you to drink?" without suggesting specials or signature cocktails.

Was the server able to answer questions about the menu?

Yes. James was knowledgeable about the gluten-free options.

"Service was friendly but reactive. A proactive drink suggestion would have increased the check average and enhanced the experience."

3. Food Quality & Presentation

Score: 9.5/10

Was the food served at the correct temperature?

Yes. Steak was hot and salad was crisp/cold.

Did the presentation match the menu description?

Yes. Plating was excellent and portion sizes were generous.

Performance Breakdown

Arrival & Greeting90%

Service & Knowledge70%

Food & Drink95%

Atmosphere85%

Billing & Farewell80%

Key Recommendation

"Focus training on proactive upselling during the initial drink order. This was a missed revenue opportunity across the table. Food quality is your strongest asset—ensure service matches this high standard."

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